I sincerely hope to get a favourable reply within the following several times, so I'm able to continue utilizing American Airways for my vacation.
Until eventually I had the opportunity to get Tracy Paul on the cellular phone I could comprehend her and she or he was really nicely
I have already been on the telephone for three hours seeking to take care of a problem where by my bag was split open up and my belongings missing.
The crimson tape to acquire a reaction about a actual tousled vacation from start to complete is awful. I happen to be attempting to get yourself a response from AA though the run all around is exactly what AA needs so you are going to hand over..GUESS WHAT ? i dont hand over quickly. so AA i await your answer.
So, There are several issue’s I've found that I will Observe right here, and look at it my very own educational venting due to the fact they don't serve the customer well at all regarding this:
Their service has long been horrendous. Immediately after I did not capture a connecting flight to my grandmother’s funeral since they only experienced a person mechanic in the whole airport, they agreed to buy my resort prices. On the other hand, it took them three months to acquire again to me, and by the time I acquired the Verify, it experienced now been cancelled.
Hi my name is larneta And that i flew with American Airways for The 1st time to accomplish a suprise bridal shower for my best friend,but Once i landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad Every thing for your suprise bridal shower in These bags.I couldnt decide why they in which in Wisconsin And that i didnt care I just required them for being the place I was immediately.So I had to terminate every little thing. All her relatives and his friends and family.I used to be virtually crying within the airport she didnt even know I used to be there I came early just for the suprise.
PS I had her to the return flight and it had been evenm far better she lives in the Phillie area and I lived in exactly the same spot for couple years so we had a dialogue about that .
I'll start out by indicating that I have expert the worst flight day with regards on your airline. 1st I had been delayed more than one hour as a result of “weather”, when it absolutely was Sunlight shining for the departure and arrival airport. 2nd, I was moved to a 3rd flight thanks to my hold off I missed my connection by 2 minutes. Third, when boarded about the 3rd flight, we sat within the gate for two hours as a consequence of “weather” all over again. When they deplaned that flight, on account of predicted two hour extended hold off, I obtained moved to some fourth flight.
On January 25th I contacted American Airways, as I looked at our reservations and noticed that my Daughter had us touring all day long, So I called to up grade our tickets to top quality as I did not wish to vacation all day long in mentor. I use lay endeavor to vacation firstclass as I'm absolutely sure you'll be able to review but I'm wanting to help save my Miles as we've been organizing a big family/graduation journey to Hawaii.
never ever been given these inadequate service and an organization that only doesn’t care about there spending consumers
When you are happy with your small business, and actually have a thoughts of making an attempt to work in a very thrifty fashion. This exhibits that you're rather challenged in accomplishing this in the first place.
Because of a loved ones hardship, we are not able to make our journey as Formerly prepared and needed to cancel our reservations. We spoke to the agent at American Airways and explained the specific situation to her, and she or he suggested that we Call you.
The weather conditions in Dallas from 11:00 am right up until well right after five:00 pm was blue skies and sunshine. The flight from Dallas to DC was not full of climate as the path was direct and never altered aside from slight turbulence which induced altitude modifications to avoid. The weather conditions in DC was very clear and no rain. Weather predicted for Charleston WV did happen 45 minutes following the at first scheduled landing time should have transpired. It can be my belief that American Airlines might have and ought to have offered a lot more Source in just how of logistical expertise in Dallas for gate availability and contingency strategies when gates are blocked, a lot more support for delayed connecting flights to aid travellers and steer clear of missed flights, plus more humanity and comprehending for passengers stranded at night in a considerable city without having information, assets, and so forth. We were not available anything at all by Vanessa S. or even the gate staff. I did go to the ticket counter in DC as well as a Manager, Sandra did present our to start with and only apology and knowledge on resort shuttles in the airport and a discount voucher good at numerous motels. Incidentally, our baggage which was checked was not available to us on Friday night and we had been supplied a complimentary toiletry bag. Baggage staff were incredibly courteous as well as emphasize of our shopper encounter. Mainly because we could not get re-booked until the subsequent working day and I couldn't reach Charleston WV as essential for small business obligations, I rented a resort room in DC as well as a rental motor vehicle and drove myself to Charleston WV from Washington DC. the next early morning in order to get there as essential. The result of my expertise left me experience very unhappy in The client service accessible at American Airlines.